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Terms & Conditions

CANCELLATION OF ORDER POLICIES

Terms & Conditions Relating To Cancellation Of Orders -

We understand that sometimes circumstances change and you need to cancel your order . 

We are happy to cancel your order prior to order shipment , however

a 20% Re Stocking /Order Cancellation Fee Will Apply To Your Cancelled Order . 

The 20% fee will be withheld from your refund . 

All other monies paid will be refunded to you . 

Your refund will be processed in the same manner that it was paid .

There is no cancellation of orders once you have been issued a shipment confirmation email . 

If you do not cancel your order before it is shipped , the order is final and no cancellation or refund will take place unless you have a genuine manufacturing fault  on an item , as per the Refund Policy.  

 

Terms & Conditions Relating To Website Errors & Innaccuracies - 

On rare occasions there may be system glitches or information on our site that contains typographical errors or inaccuracies that relate to product descriptions , prices , promotions , offers shipping charges and shipping times and product availability. 

Saucy HQ reserve the right to correct any errors and innaccuracies with the store and to change or update information or cancel any orders at any time without prior or further notice - including after you have submitted and finalised your order and check out. 

Should you submit an order with inaccurate or missing pricing , your order will be cancelled and full monies paid will be refunded via the payment method used to make your purchase . 

 

RETURN POLICIES

RETURNS & EXCHANGE POLICY 
Clothing , Swimwear & Lingerie 
We Do Not Offer Refunds Or Exchanges For Incorrect Sizing Choices, Incorrect Colour Choices Or Change Of Mind. 

*Change of mind includes any reason other than where an item is assessed as faulty , including instances where a style didn't suit you or did not fit or feel how you wanted or expected it to.
We Do Not Refund Or Exchange For Any Reason
On Any Clearance Items From The Clearance Rack 
 

Please Use The Size Charts Provided To Select Your Size.

Please Do Not Order By Using Just The Tagged Sizes . 

For The Best & Correct Fit , It Is Advised That You Measure Yourself With A Tape Measure , Then Match Your Measurements To The Charts Provided 

If You Do Not Fit Into Those Measurements ,Then You Will Not Fit Into The Chosen Product . 

If You Are Unsure Of How To Choose The Correct Size Using Your Measurements ,  Please Contact Us Via The Blue Messenger Button On The Top Left Of Your Screen. Please Do This Before You Complete & Finalise Your Checkout. 

We Can Then Assist You In Choosing The Correct Fit Based On Your Provided Measurements. 

Every Product Has A Size Chart Attached To It With The CM Measurements , US Sizes & Australian Sizes . There Is Also A Size Chart Tab That Corresponds To Each Brand That We Sell. 

Sizes Differ From Country To Country & From Manufacturer To Manufacturer. In A Perfect World All Size Charts Should Be A Standard Format But This Is Not The Case .  

 

TERMS RELATING TO FREE GIFTS & FREE DEAL OFFERS 

Please Note That Free Gifts & Free Product Offers Are Not Eligible For A Refund Or Exchange Unless There Is A Genuine Manufacturing Fault Upon Recieving Your Free Item . We Do Not Offer Refunds Or Exchanges On Free Gifts Due To Incorrect Sizing Or Colour Choices . 

The Procedure For These Items Is To Be Conducted In The Same Way As A Normal Return And The Same Terms & Conditions Will Apply . 

After Assesment Of The Product , If Deemed Faulty , You Will Be Provided With A Replacement Item Or If This Is Not Possible To Be Provided  ,You Will Be Provided With  A Store Credit To The Value Of The Free Item. 

 

FAULTS & ANY PRODUCT ISSUES 

Please Check Your Orders ASAP Upon Receiving -

All Manufacturer Faults Or Product Issues Must Be Reported To Us Within 5 Days Of Receiving Your Product . Failure To Report Any Issues Immediately May Effect The Outcome Of Returning Your Faulty Item. 

Faulty Items & Returns Need To Be Returned Within 14 Business Days From The Time Of Receiving Your Order . 

We Do Not Take Responsibility For Any Faults Reported After The 5 Day Time Frame & Will Not Be Accepted For Returns . 

 

MANUFACTURER FAULTS  

Following The Report Of Your Faulty Item ,For Genuine Manufacturer Faults On Products , We Offer A 14 Day Replacement On Your Purchase Once Your Item Has Been Returned And Assessed For Faults .

 

ADULT PRODUCTS RETURN POLICY 

Due To Our Products Being Of An Intimate Nature , For Personal Hygiene & Safety Reasons , We Do Not Issue Refunds Or Exchanges On Any Adult Products , Unless It Has A Genuine Manufacturers Fault Upon Opening . The Fault Must Be Reported Within 5 Days Of Receiving Your Order 

Most Product Issues Are Related To Batteries . Please Make Sure That You Have Checked / Tried New Batteries And Check & Terminals Before Contacting Customer Service About A Faulty Product . 

This Is For The Safety , Health & Wellbeing Of You And Our Team At Saucy HQ . 

Sadly We Do Not Offer A Refund Or Exchange For Adult Products That Do Not Meet Your Expectations . 

We Cannot Make A Guarantee That Our Products Will Please Everyone , As Everyone Is Different As Is Their Pleasure Preference. 

Please Read The Product Descriptions Carefully Before Selecting Your Product , As We DO NOT Refund Or Exchange Adult Products For Change Of Mind Or Dissatisfaction Of Your Chosen Product. 

Faulty Adult Products For Return Must Be Unused & In Original Packing Before A Refund Will Be Considered Upon Return. 

 

CONDITIONS FOR A RETURN 

The Product Must Be Unused , ( For Clothing , Swimwear & Lingerie  , Must Be Unwashed , With Tags & Hygiene Stickers Intact , With The Original Packaging. ) 

It Must Be Undamaged & Original Condition .

We Do Not Offer Refunds Or Exchanges On Panties , Hosiery Or Teddy Style Lingerie Unless They Are Unopened Due To Health & Hygiene Reasons. 

If Your Product Is Faulty , We Will Replace It With An Identical Product.

Where An Identical Product Is No Longer Available , You Will Be Offered The Option To Choose Another Product Of The Same Value With A Store Credit. 

( Postage Fees Are Non Refundable ) ​

 

PLEASE DO NOT SEND A RETURN UNTIL YOU HAVE SPOKEN

WITH CUSTOMER  SERVICE TEAM .

 

How To Return

All Returns Should Be Sent To The Following Address .

Once You Have Sent Your Item , Please Provide Us With The Tracking Number As We Do Not Take Responsibility For The Loss Of A Return During Transit. 

 

Saucy HQ 

PO BOX 4169 

Edgeworth NSW 

2285 

 Please Ensure That You Provide The Following Details With Your Return.

* Full Name & Contact Details Including Phone No. 

* Order Number Listed On Invoice

* Your Reason For Return

* Once Your Return Has Been Received , We Will Notify You Via Email And Then Process Your Refund On The Eligible Items Returned , Excluding Postage Fees . 

* Your Refund Will Processed By Via The Original Payment Method Used When You Ordered . 

Making Sure You Have Provided All Of This Information Will Assist In Processing Your Return Faster. 

 

Please Note : 

Return Postage Fees Are At The Cost Of The Customer . 

Where Your Return Relates To A Faulty Product , A Replacement Product Will Be Returned To You At No Charge . 

Please Understand That We Have These Return Policies In Place To Protect You , As Our Valued Customer & Your Health & Wellbeing.

 

For Any Other Enquiries You Can Contact Customer Support via : 

email  - saucyhq@bigpond.com 

Messenger Button On Your Screen 

Or Via Our Facebook Page :  www.facebook.com/saucyhq

 

PACKAGING & BRAND NAMES 

Due To The Manufacturers & Suppliers Ability To Drop Lines Or Discontinue Of Stock Without Notice To The Us ( The Retailer )  - At Times Your Ordered Items May Have A Different Brand Name Or Packaging As Those Advertised. This Generally Relates To Accessories Such As Stockings , Panties / Underwear & Body Stockings. 

Please Know That These Substitute Brands Are Of Equal Value & Quality Of The Brand Advertised. 

At Times Packaging May Differ From Time To Time As The Manufactures Change Branding Of Products. 

 

DELIVERY TERMS

DELIVERY OF YOUR ORDER 

Please Be Aware That We Source Some Of Our Products From Several Suppliers In Australia & Also Several From The United States & Sometimes We May Run Into Short Delays . 

DISCREET PACKAGING & LABELLING 

All Orders From SHQ , Are Sent Inside An Aus Post Satchel . The Satchel Is Only Labelled With Your Address On The Front & Our Return Address On The Back Marked As SHQ As The Sender . 

 ORDERS PROCESSING & TURN AROUND TIME 

Your Order Will Be Processed & Shipped  Within 7-14 BUSINESS DAYS.

However We Will Make Every Attempt To Get Your Order To You Sooner & In Most Cases It Is Delivered Earlier Than The Stated Time Frame . 

You Will Not Receive Any Further Emails / Correspondence Until Your Item Has Been Shipped. 

You Will Receive A Shipping Confirmation Email & Tracking Number Once Your Order Has Been Shipped. 

 

DELIVERY SERVICE & DELIVERY RATE

​Our Delivery Rate Is  STANDARD FREE SHIPPING AUS WIDE  

Our Delivery Service Is Provided By Aus Post / Star Track Express  

You Will Be Provided With A Tracking Number Once Your Order Has Been Shipped  ​

Once The Tracking Number Has Been Provided To The Customer , All Delivery Issues Become The Responsibility Of Aus Post And All Enquiries Should Be Directed To Them Personally . 

 

DELIVERY TO AN INCORRECT ADDRESS  

For Some Reason , Should You Provide An Incorrect Address For Delivery When Checking Out , SHQ Will Not Be Held Responsible & Remains Your Responsibility 

If Your Order Is Returned To Us , You Will Be Required To Pay A Further Re Delivery Fee Of $15.00 To Have Your Order Re Sent To You . This Must Be Paid Prior To Your Order Being Re Sent To Your Corrected Address. 

 

THEFT AFTER YOUR DELIVERY HAS OCCURED 

It Is Advised To Use The Signature On Delivery Option For Your Delivery . 

We Do Not Take Responsibility Or Offer Refunds If Your Order Has Been Stolen From Your Property Once Delivery Has Occurred At Your Nominated Delivery Address & Has Been Marked As Delivered By Australia Post Via The Tracking Number . 

 

DISCOUNT CODES & FREE PRODUCT OFFERS

TERMS RELATING TO USE OF DISCOUNT CODES 

Using A Provided Sale Code/Discount Remains Your Responsibility .

Please Ensure That When Using A Sale Code , That The Code / Discount Has Been Applied To Your Order Amount Before You Complete Your Checkout . 

If You Forget To Add A Sale Code / Discount , We Will Not Be Held Responsible & You Will Be Charged The Full Amount As Shown On Your Invoice . 

Once An Invoice / Order Has Been Completed Through The Checkout , Changes Are Not Permitted . 

Once You Have Checked Out & Finalised Your Order - Your Order Is Final .

We Do Not Refund Based On A Missing Sale / Discount Code. 

If You Cancel Your Order , A 20% Cancellation Fee Will Be Withheld From Your Refund Amount . 

 

TERMS RELATING TO FREE GIFTS & FREE DEAL OFFERS 

Please Note That Free Gifts & Free Product Offers Are Not Eligible For A Refund Or Exchange Unless There Is A Genuine Manufacturing Fault Upon Recieving Your Free Item . We Do Not Offer Refunds Or Exchanges On Free Gifts Due To Incorrect Sizing Or Colour Choices . 

The Procedure For These Items Is To Be Conducted In The Same Way As A Normal Return And The Same Terms & Conditions Will Apply . 

After Assesment Of The Product , If Deemed Faulty , You Will Be Provided With A Replacement Item Or If This Is Not Possible To Be Provided  ,You Will Be Provided With  A Store Credit To The Value Of The Free Item. 

 

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