Return Policies

Please Use The Size Charts Provided To Select Your Size.

Please Do Not Order By Using Just The Tagged Sizes . 

For The Best & Correct Fit , It Is Advised That You Measure Yourself With A Tape Measure , Then Match Your Measurements To The Charts Provided 

If You Do Not Fit Into Those Measurements ,Then You Will Not Fit Into The Chosen Product . 

If You Are Unsure Of How To Choose The Correct Size Using Your Measurements ,  Please Contact Us Via The Blue Messenger Button On The Top Left Of Your Screen. Please Do This Before You Complete & Finalise Your Checkout. 

We Can Then Assist You In Choosing The Correct Fit Based On Your Provided Measurements. 

Every Product Has A Size Chart Attached To It With The CM Measurements , US Sizes & Australian Sizes . There Is Also A Size Chart Tab That Corresponds To Each Brand That We Sell. 

Sizes Differ From Country To Country & From Manufacturer To Manufacturer. In A Perfect World All Size Charts Should Be A Standard Format But This Is Not The Case .  

 

TERMS RELATING TO FREE GIFTS & FREE DEAL OFFERS 

Please Note That Free Gifts & Free Product Offers Are Not Eligible For A Refund Or Exchange Unless There Is A Genuine Manufacturing Fault Upon Recieving Your Free Item . We Do Not Offer Refunds Or Exchanges On Free Gifts Due To Incorrect Sizing Or Colour Choices . 

The Procedure For These Items Is To Be Conducted In The Same Way As A Normal Return And The Same Terms & Conditions Will Apply . 

After Assesment Of The Product , If Deemed Faulty , You Will Be Provided With A Replacement Item Or If This Is Not Possible To Be Provided  ,You Will Be Provided With  A Store Credit To The Value Of The Free Item. 

 

FAULTS & ANY PRODUCT ISSUES 

Please Check Your Orders ASAP Upon Receiving -

All Manufacturer Faults Or Product Issues Must Be Reported To Us Within 5 Days Of Receiving Your Product . Failure To Report Any Issues Immediately May Effect The Outcome Of Returning Your Faulty Item. 

Faulty Items & Returns Need To Be Returned Within 14 Business Days From The Time Of Receiving Your Order . 

We Do Not Take Responsibility For Any Faults Reported After The 5 Day Time Frame & Will Not Be Accepted For Returns . 

 

MANUFACTURER FAULTS  

Following The Report Of Your Faulty Item ,For Genuine Manufacturer Faults On Products , We Offer A 14 Day Replacement On Your Purchase Once Your Item Has Been Returned And Assessed For Faults .

 

ADULT PRODUCTS RETURN POLICY 

Due To Our Products Being Of An Intimate Nature , For Personal Hygiene & Safety Reasons , We Do Not Issue Refunds Or Exchanges On Any Adult Products , Unless It Has A Genuine Manufacturers Fault Upon Opening . The Fault Must Be Reported Within 5 Days Of Receiving Your Order 

Most Product Issues Are Related To Batteries . Please Make Sure That You Have Checked / Tried New Batteries And Check & Terminals Before Contacting Customer Service About A Faulty Product . 

This Is For The Safety , Health & Wellbeing Of You And Our Team At Saucy HQ . 

Sadly We Do Not Offer A Refund Or Exchange For Adult Products That Do Not Meet Your Expectations . 

We Cannot Make A Guarantee That Our Products Will Please Everyone , As Everyone Is Different As Is Their Pleasure Preference. 

Please Read The Product Descriptions Carefully Before Selecting Your Product , As We DO NOT Refund Or Exchange Adult Products For Change Of Mind Or Dissatisfaction Of Your Chosen Product. 

Faulty Adult Products For Return Must Be Unused & In Original Packing Before A Refund Will Be Considered Upon Return. 

 

CONDITIONS FOR A RETURN 

The Product Must Be Unused , ( For Clothing , Swimwear & Lingerie  , Must Be Unwashed , With Tags & Hygiene Stickers Intact , With The Original Packaging. ) 

It Must Be Undamaged & Original Condition .

We Do Not Offer Refunds Or Exchanges On Panties , Hosiery Or Teddy Style Lingerie Unless They Are Unopened Due To Health & Hygiene Reasons. 

If Your Product Is Faulty , We Will Replace It With An Identical Product.

Where An Identical Product Is No Longer Available , You Will Be Offered The Option To Choose Another Product Of The Same Value With A Store Credit. 

( Postage Fees Are Non Refundable ) ​

 

PLEASE DO NOT SEND A RETURN UNTIL YOU HAVE SPOKEN

WITH CUSTOMER  SERVICE TEAM .

 

How To Return​

All Returns Should Be Sent To The Following Address .

Once You Have Sent Your Item , Please Provide Us With The Tracking Number As We Do Not Take Responsibility For The Loss Of A Return During Transit. 

 

Saucy HQ 

PO BOX 4169 

Edgeworth NSW 

2285 

 

Please Ensure That You Provide The Following Details With Your Return.

* Full Name & Contact Details Including Phone No. 

* Order Number Listed On Invoice

* Your Reason For Return

* Once Your Return Has Been Received , We Will Notify You Via Email And Then Process Your Refund On The Eligible Items Returned , Excluding Postage Fees . 

* Your Refund Will Processed By Via The Original Payment Method Used When You Ordered . 

Making Sure You Have Provided All Of This Information Will Assist In Processing Your Return Faster. 

 

Please Note : 

Return Postage Fees Are At The Cost Of The Customer . 

Where Your Return Relates To A Faulty Product , A Replacement Product Will Be Returned To You At No Charge . 

Please Understand That We Have These Return Policies In Place To Protect You , As Our Valued Customer & Your Health & Wellbeing.

 

For Any Other Enquiries You Can Contact Customer Support via : 

email  - saucyhq@bigpond.com 

Messenger Button On Your Screen 

Or Via Our Facebook Page :  www.facebook.com/saucyhq

 

 

PACKAGING & BRAND NAMES 

Due To The Manufacturers & Suppliers Ability To Drop Lines Or Discontinue Of Stock Without Notice To The Us ( The Retailer )  - At Times Your Ordered Items May Have A Different Brand Name Or Packaging As Those Advertised. This Generally Relates To Accessories Such As Stockings , Panties / Underwear & Body Stockings. 

Please Know That These Substitute Brands Are Of Equal Value & Quality Of The Brand Advertised. 

At Times Packaging May Differ From Time To Time As The Manufactures Change Branding Of Products.