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Please Use The Size Charts Provided To Select Your Size.
Please Do Not Order By Using Just The Tagged Sizes .
For The Best & Correct Fit , It Is Advised That You Measure Yourself With A Tape Measure , Then Match Your Measurements To The Charts Provided
If You Do Not Fit Into Those Measurements ,Then You Will Not Fit Into The Chosen Product .
If You Are Unsure Of How To Choose The Correct Size Using Your Measurements , Please Contact Us Via The Blue Messenger Button On The Top Left Of Your Screen. Please Do This Before You Complete & Finalise Your Checkout.
We Can Then Assist You In Choosing The Correct Fit Based On Your Provided Measurements.
Every Product Has A Size Chart Attached To It With The CM Measurements , US Sizes & Australian Sizes . There Is Also A Size Chart Tab That Corresponds To Each Brand That We Sell.
Sizes Differ From Country To Country & From Manufacturer To Manufacturer. In A Perfect World All Size Charts Should Be A Standard Format But This Is Not The Case .
TERMS RELATING TO FREE GIFTS & FREE DEAL OFFERS
Please Note That Free Gifts & Free Product Offers Are Not Eligible For A Refund Or Exchange Unless There Is A Genuine Manufacturing Fault Upon Recieving Your Free Item . We Do Not Offer Refunds Or Exchanges On Free Gifts Due To Incorrect Sizing Or Colour Choices .
The Procedure For These Items Is To Be Conducted In The Same Way As A Normal Return And The Same Terms & Conditions Will Apply .
After Assesment Of The Product , If Deemed Faulty , You Will Be Provided With A Replacement Item Or If This Is Not Possible To Be Provided ,You Will Be Provided With A Store Credit To The Value Of The Free Item.
FAULTS & ANY PRODUCT ISSUES
Please Check Your Orders ASAP Upon Receiving -
All Manufacturer Faults Or Product Issues Must Be Reported To Us Within 5 Days Of Receiving Your Product . Failure To Report Any Issues Immediately May Effect The Outcome Of Returning Your Faulty Item.
Faulty Items & Returns Need To Be Returned Within 14 Business Days From The Time Of Receiving Your Order .
We Do Not Take Responsibility For Any Faults Reported After The 5 Day Time Frame & Will Not Be Accepted For Returns .
MANUFACTURER FAULTS
Following The Report Of Your Faulty Item ,For Genuine Manufacturer Faults On Products , We Offer A 14 Day Replacement On Your Purchase Once Your Item Has Been Returned And Assessed For Faults .
ADULT PRODUCTS RETURN POLICY
Due To Our Products Being Of An Intimate Nature , For Personal Hygiene & Safety Reasons , We Do Not Issue Refunds Or Exchanges On Any Adult Products , Unless It Has A Genuine Manufacturers Fault Upon Opening . The Fault Must Be Reported Within 5 Days Of Receiving Your Order
Most Product Issues Are Related To Batteries . Please Make Sure That You Have Checked / Tried New Batteries And Check & Terminals Before Contacting Customer Service About A Faulty Product .
This Is For The Safety , Health & Wellbeing Of You And Our Team At Saucy HQ .
Sadly We Do Not Offer A Refund Or Exchange For Adult Products That Do Not Meet Your Expectations .
We Cannot Make A Guarantee That Our Products Will Please Everyone , As Everyone Is Different As Is Their Pleasure Preference.
Please Read The Product Descriptions Carefully Before Selecting Your Product , As We DO NOT Refund Or Exchange Adult Products For Change Of Mind Or Dissatisfaction Of Your Chosen Product.
Faulty Adult Products For Return Must Be Unused & In Original Packing Before A Refund Will Be Considered Upon Return.
CONDITIONS FOR A RETURN
The Product Must Be Unused , ( For Clothing , Swimwear & Lingerie , Must Be Unwashed , With Tags & Hygiene Stickers Intact , With The Original Packaging. )
It Must Be Undamaged & Original Condition .
We Do Not Offer Refunds Or Exchanges On Panties , Hosiery Or Teddy Style Lingerie Unless They Are Unopened Due To Health & Hygiene Reasons.
If Your Product Is Faulty , We Will Replace It With An Identical Product.
Where An Identical Product Is No Longer Available , You Will Be Offered The Option To Choose Another Product Of The Same Value With A Store Credit.
( Postage Fees Are Non Refundable )
PLEASE DO NOT SEND A RETURN UNTIL YOU HAVE SPOKEN
WITH CUSTOMER SERVICE TEAM .
How To Return
All Returns Should Be Sent To The Following Address .
Once You Have Sent Your Item , Please Provide Us With The Tracking Number As We Do Not Take Responsibility For The Loss Of A Return During Transit.
Saucy HQ
PO BOX 4169
Edgeworth NSW
2285
Please Ensure That You Provide The Following Details With Your Return.
* Full Name & Contact Details Including Phone No.
* Order Number Listed On Invoice
* Your Reason For Return
* Once Your Return Has Been Received , We Will Notify You Via Email And Then Process Your Refund On The Eligible Items Returned , Excluding Postage Fees .
* Your Refund Will Processed By Via The Original Payment Method Used When You Ordered .
Making Sure You Have Provided All Of This Information Will Assist In Processing Your Return Faster.
Please Note :
Return Postage Fees Are At The Cost Of The Customer .
Where Your Return Relates To A Faulty Product , A Replacement Product Will Be Returned To You At No Charge .
Please Understand That We Have These Return Policies In Place To Protect You , As Our Valued Customer & Your Health & Wellbeing.
For Any Other Enquiries You Can Contact Customer Support via :
email - saucyhq@bigpond.com
Messenger Button On Your Screen
Or Via Our Facebook Page : www.facebook.com/saucyhq
PACKAGING & BRAND NAMES
Due To The Manufacturers & Suppliers Ability To Drop Lines Or Discontinue Of Stock Without Notice To The Us ( The Retailer ) - At Times Your Ordered Items May Have A Different Brand Name Or Packaging As Those Advertised. This Generally Relates To Accessories Such As Stockings , Panties / Underwear & Body Stockings.
Please Know That These Substitute Brands Are Of Equal Value & Quality Of The Brand Advertised.
At Times Packaging May Differ From Time To Time As The Manufactures Change Branding Of Products.
